At Bijouterie Lupin, the quality of our jewelry is a priority. That’s why all our products come with a limited one-year warranty covering the following defects:

• Water-related discoloration (under normal use)
• Unintentional breakage: for example, a stone falling out or an earring post breaking without misuse

Exceptional allergic reactions, although our jewelry is hypoallergenic, it is possible that some very sensitive skin may react — these cases are covered by the warranty upon presentation of proof of purchase and a photo or clear description

👉 Important: The warranty does not cover damage caused by:

• misuse
• a fall or impact
• contact with chemicals or abrasives
• lack of maintenance

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🚚 Shipping

• We ship only within Canada 🇨🇦.
• Once the package is shipped, we are not responsible for any damage or loss that may occur during transport ⚠️.
• Please check your order upon receipt and contact us promptly if there is any issue 📞.

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🔁 Return Policy

You have a 14-day period from receipt of your order to request an exchange or return.

• The jewelry must not have been worn.
• The product must be returned in its original condition, with its packaging, and accompanied by the proof of purchase.
• Return shipping costs are the customer’s responsibility.
• Exchanges can be made in-store, which is highly recommended to avoid postal delays. Please bring your proof of purchase when you visit.

⚠️ No returns or exchanges will be accepted if the jewelry has been worn, intentionally damaged, or returned without proof of purchase.

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💎 About the Materials

Our jewelry is carefully crafted from selected materials:

• High-quality 18k gold plating
• Authentic freshwater pearls
• Imitation stones (opals, diamonds, and other crystals) used for aesthetic purposes – these are not genuine precious or luxury stones.

All our jewelry is also hypoallergenic and water-resistant, under normal and reasonable use.

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🧼 Care

To preserve the shine of your jewelry:

• Avoid repeated contact with perfumes, lotions, and abrasive products.
• Remove your jewelry before prolonged baths, physical exercise, or sleeping.
• Store them in a dry place, away from humidity.

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📸 Intellectual Property

All visuals, texts, and descriptions on this site are the property of Bijouterie Lupin. Any reproduction, in whole or in part, without authorization, is strictly prohibited.